Shipping & Returns

Shipping

Caolion.com ships within the United States and affiliated territories that the UPS enlists under the USA. Sales tax will be collected only on orders that contain taxable items shipped within New Jersey. You will be notified by e-mail upon receipt of your order and if there are any issues pertaining to your order.

Caolion.com offers free UPS Ground on purchases $50 and over (excluding taxes). For shipments totaling less than $50, there is a flat delivery charge of $5. Alaska and Hawaii are not included.

UPS 3rd Three Day-Select, Second Day Air, and Next Day Air Saver: Orders must be placed by 1pm Eastern Standard Time (EST) to be processed on the same business day. “Business Days” means Monday through Friday, excluding federal holidays within the United States. Orders received between Friday after 1PM and Monday morning are usually processed within the next one or two business days.

Caolion.com currently ships to all states in the U.S. as well as select countries worldwide. Customers are responsible for customs duties and taxes. Please contact caolionusa@caolion.com for rates and details.

Returns

Returns: Unused and unopened merchandise can easily be returned within 30 days from date of purchase. Please make sure to include a copy of your invoice for all items returned. Please note: you are responsible for any shipping/handling fees associated with the return of your merchandise. In addition, we unfortunately do not refund the original shipping costs incurred. We accept exchange requests ONLY if the product originally delivered to you is defective. We do not offer exchanges on returned products for any other reason. For all returns/exchanges, simply pack up the item(s) you’d like to ship back and follow the “Packaging & Shipping Your Return” instructions below:

Packaging & Shipping Your Return
  • 1. If you wish to expedite your return, please contact Customer Service (caolionusa@caolion.com) prior to shipment. We will process your return and issue you a return number.
  • 2. Please include your invoice and write the return number right next to your order number.
  • 3. Fill out the reason for your return and then insert your return slip inside the box.
  • 4. If you have lost your invoice, please include the following information with your return:
    • a. Date of purchase
    • b. Order number
    • c. Reason for return
    • d. Description of item you are returning
    • e. Original price paid
    • f. Method of Payment (along with purchasing Credit Card Type, Cardholder Name & Credit Card Number for Refund)

Please ship all return merchandise to the following address:

Stephen Gould Corporation (Attention to CAOLION BNC USA INC.)
11 Perina Blvd
Cherry Hill, NJ 08003

Please allow up to 4 weeks for your refund to post on your account